Cancellation & Refund Policy

Cancel a booking free of charge up to 4 hours before the appointment and the treatment is returned to your allowance automatically. Within 4 hours, the treatment used may be forfeited at the venue's discretion.

Failing to attend without cancelling is treated as a no-show and forfeits the treatment used. Repeated no-shows may affect your access to priority booking.

You can cancel your membership at any time; access continues until the end of the current billing cycle. Membership fees already paid are non-refundable except where required by law.

If a treatment falls short or a venue cancels on you, contact in-app support within 48 hours. We will investigate and, where appropriate, restore the treatment to your allowance or arrange a resolution with the venue.

Billing errors are corrected once verified. For unauthorised charges, contact support immediately so we can investigate with our payment processor.